Why was my shipping address transmitted or overwritten incorrectly?

Depending on how you have shopped or paid with us, changes may occur regarding the delivery address.

Payment via PayPal

When paying with PayPal, the delivery address transmitted by PayPal during the payment process has a special significance. Through PayPal's buyer protection, you will get your money back if you do not receive the goods correctly. Therefore, we are contractually bound to the delivery address that you specify when paying with PayPal.

Even if you enter your billing and shipping address separately when placing your order, our system automatically adopts the address that PayPal transmits to us in the payment confirmation.

If you have any difficulties with this, please let us know. We are happy to help you. The quickest way is through our ticket system.

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